When looking to let a property in Chester, choosing the right letting agent is crucial for a successful and hassle-free rental experience. A reliable agent can not only help you find suitable tenants but also ensure that your property is managed efficiently, complying with all the necessary legislation. This comprehensive checklist guide will walk you through the key considerations to make an informed decision when selecting a letting agent.


When selecting a letting agent, it's crucial to ensure they have a solid understanding of the local property market. Letting agents with extensive local expertise can provide valuable insights into rental trends, demand, and rental values in the area. They can accurately assess the rental potential of your property and guide you on setting the right rental price.

A well-informed agent will also be able to identify target tenant demographics and tailor their marketing efforts accordingly. They can advise you on property improvements or features that will attract potential tenants and maximise your property's rental appeal.

You should also consider the physical location of the agent's office in relation to your property. A conveniently located office can be advantageous, especially for properties that require frequent visits, such as periodic inspections or tenant meetings.

Proximity to your property allows the agent to respond quickly to any issues that may arise during the tenancy, such as maintenance emergencies or repairs. Furthermore, tenants may find it easier to drop off keys, documents, or make inquiries if the agent's office is conveniently accessible.

Service Level: Let-Only vs Fully-Managed Services

Let-Only Service

Let-only services are suitable for landlords who prefer to handle day-to-day management themselves but require assistance with finding suitable tenants and handling the initial paperwork. With let-only services, the agent's role typically ends once the tenancy agreement is signed and the keys are handed over to the tenants.

Under this arrangement, landlords are responsible for collecting rent, arranging repairs, and maintaining communication with tenants. While let-only services may save on ongoing management fees, landlords should be prepared to dedicate time and effort to address tenant queries and property-related issues.

Fully-Managed Service

Opting for a fully-managed service means entrusting the agent with the complete management of your property. The agent handles all aspects of the tenancy, including rent collection, property maintenance, regular inspections, and handling tenant queries or complaints.

This comprehensive service can significantly reduce the landlord's involvement in day-to-day property management, making it an attractive option for landlords with multiple properties or those residing far away from their rental property. The agent's expertise in dealing with tenants and resolving issues can help maintain positive landlord-tenant relationships, ultimately leading to longer and more stable tenancies.

Agent's Experience with Similar Properties

Request References

When evaluating whether a potential letting agent is right for you, don't hesitate to request references from other landlords who have used their services. These references can provide valuable insights into the agent's performance, reliability, and ability to find suitable tenants.

Contact the provided references to ask about their experiences with the agent's services, the length of time it took to find tenants, and how effectively the agent addressed any tenant-related concerns. Positive references from landlords with properties similar to yours can instil confidence in your choice of agent.

Success Rate

Inquire about letting agents’ track record in letting properties similar to yours. An agent's success rate in finding reliable tenants quickly can be an indication of their marketing strategies and effectiveness in screening potential tenants. A high success rate indicates that the agent has a good understanding of the local rental market and can attract suitable tenants for your property.

Compliance with Legislation

Verify Their Credentials

Before engaging a letting agent, verify their credentials to ensure they are a reputable and professional organisation. Membership in industry bodies such as ARLA Propertymark (Association of Residential Letting Agents) or RICS (Royal Institution of Chartered Surveyors) signifies that the agent adheres to industry standards and codes of practice.

Additionally, check if the agent is a member of a Client Money Protection (CMP) scheme. A CMP scheme offers financial protection for landlords and tenants by safeguarding their money during the tenancy. It ensures that any funds held by the agent, such as rent or security deposits, are securely managed.

Understanding Compliance

A knowledgeable letting agent must be well-versed in the legal requirements that govern the rental sector. Familiarity with relevant legislation such as the Housing Act, Gas Safety Regulations, and Right to Rent checks is essential to avoid potential legal issues.

Inquire about the agent's processes for conducting thorough tenant referencing, Right to Rent checks, and deposit protection. Ensure that they are up-to-date with any changes in the law that may affect the tenancy.

Importance of Reputation & Experience

Check Online Reviews

In the digital age, online reviews and testimonials play a significant role in shaping a letting agent's reputation. Search for reviews and feedback from previous landlords who have used the agent's services. Websites such as Trustpilot, Google, or AllAgents can provide valuable insights into the experiences of other landlords.

Pay attention to recurring themes in the reviews, both positive and negative. A pattern of positive reviews highlighting excellent customer service, responsiveness, and effective problem-solving is a positive sign. Conversely, numerous negative reviews may indicate a lack of professionalism or poor service quality.

Years in Business

Experience is often a key indicator of an agent's expertise and stability in the industry. A long-established letting agent may have weathered various market conditions and economic cycles, giving them a better understanding of the local property market's nuances.

However, while an agent's longevity can be indicative of their reliability, newer agents may also bring fresh approaches and modern technologies to the table. Therefore, it is essential to balance experience with other factors such as reputation and qualifications.

Agent Fees and Transparency

Fee Breakdown

Before committing to an agent, obtain a detailed breakdown of all fees and charges associated with their services. The fee structure can vary widely between agents, and it's essential to understand what you're paying for.

Common fees include:

·        Tenant Find Fee: A one-time fee charged for marketing the property, conducting viewings, and tenant referencing.

·        Management Fee: If you opt for fully-managed services, this fee covers ongoing property management and maintenance.

·        Renewal Fee: Charged for renewing the tenancy agreement with existing tenants.

·        Check-Out Fee: Covers the cost of the final inspection and inventory check when tenants vacate the property.

No Hidden Charges

Ensure that the agent is transparent about all their charges and that there are no hidden fees. The last thing you want is to be surprised by unexpected costs that were not disclosed upfront.

Request a written contract that clearly outlines all fees and terms, and review it carefully before signing. If anything is unclear or seems unreasonable, seek clarification from the agent or consider consulting a legal professional.

Compare Multiple Agents

To make an informed decision, obtain fee information from several letting agents and compare their services and costs. Remember that the cheapest option may not always be the best, as the level of service and expertise can vary significantly.

Consider the value offered by each agent in terms of their experience, reputation, and ability to find and manage quality tenants. Assess their professionalism, communication, and willingness to address your concerns before making your final choice.


Choosing the right letting agent in Chester can significantly impact your rental experience as a landlord. By considering the location, service level, agent's experience, compliance with legislation, reputation, experience, and fee transparency, you can make an informed decision that aligns with your property letting needs and expectations. Take the time to research and compare agents to find the one that best suits your requirements and ensures a successful and stress-free letting process.